At Antique Product Store Ajman, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund process. Please review our refund policy below for details on eligibility, procedures, and timelines.
1. Eligibility for Refunds
You may request a refund if you meet the following criteria:
- Items must be returned within 30 days of the original purchase date.
- Items must be unworn, unwashed, and in their original condition, with all tags attached.
- Items must be returned in their original packaging (if applicable).
Non-Returnable Items: Certain items are not eligible for refunds, including:
- Final sale items
- Gift cards
- Undergarments and swimwear (if hygiene seals are broken)
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Customer Service: Reach out to our support team at support@antiqueproductstoreajman.com or [phone number] to inform us of your intent to return the item(s). Please provide your order number and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your items.
- Ship Your Return: Package your item securely and include the RMA number on the return label. You are responsible for the shipping costs associated with returning the item(s). We recommend using a trackable shipping service to ensure the package is returned safely.
3. Refund Processing
Once we receive your returned item(s), we will inspect them to ensure they meet our return policy requirements. If approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase.
Please note that depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
4. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. Refunds will be processed for returned items as per the terms of this policy.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@antiqueproductstoreajman.com or [phone number]. We will arrange for a replacement or refund based on your preference.
6. Contact Information
For any questions regarding our refund policy, please feel free to reach out to our customer service team:
Email: support@antiqueproductstoreajman.com
Phone: +971 50 260 8422
Thank you for choosing Antique Product Store Ajman. We appreciate your business and are committed to providing a positive shopping experience!
